Refund policy

Return Policy:

We appreciate your business and strive to ensure your satisfaction with every purchase! To qualify for a return, products must be unopened, unused, and in their original condition. Return requests must be submitted within 14 days from the original order date. We offer store credit for returned items; unfortunately, exchanges are not available at this time. Please note, a $10 shipping fee will be deducted from your store credit to cover return shipping costs. For any inquiries regarding our return policy or to start a return, please reach out to our customer service team at info@lissemedspa.com

Missing Packages:

In the event that a package shows as delivered but has not been received, please allow an additional 3 business days as carriers can occasionally experience scanning errors. If your package has still not arrived after this period, please reach out to our customer service team at info@lissemedspa.com.

Damaged Packages:

In the event a product in your package arrives damaged, or if you have a quality concern with a product, please reach out to our customer service team at info@lissemedspa.com